Terms & Condition

Effective Date: 01/01/2025
Last Updated: 19/06/2025

Welcome to Mayuri Silk, a trusted online platform offering 100% authentic Muga, Eri, Tussar, and Mulberry silk sarees handwoven in Assam. These Terms and Conditions govern your use of our website www.mayurisilk.com, any interactions with our services, and all purchases made through it.

By accessing, using, or placing an order on our platform, you acknowledge and agree to comply with the following terms:

🔷 1. Account Creation & User Responsibility

Users may browse the website without creating an account.
To place an order, users must provide accurate information including name, address, email, and contact number.
Customers are responsible for maintaining the confidentiality of their login credentials and all activities under their account.
Providing false or misleading information may lead to the suspension or cancellation of your order.

🔷 2. Product Information & Accuracy

All product descriptions, images, and details are provided to the best of our ability.
As all sarees are handwoven, slight variations in color, weave, or texture may occur, adding to the uniqueness of the product.
We do not guarantee that the product images on screen will appear exactly as in person due to display settings.

🔷 3. Pricing, Taxes & Shipping Charges

All prices listed on our website are inclusive of applicable Indian taxes (GST).
Shipping is free for orders above ₹11,999. For lower order values, shipping is calculated at checkout based on your location.
International shipping rates vary based on region and are displayed during checkout.
We reserve the right to change product prices or shipping charges without prior notice.

🔷 4. Payment Terms

For Indian Orders:
We accept payments via Razorpay – which includes:

UPI
Debit/Credit Cards
Net Banking
Wallets
Cash on Delivery (available in select pin codes)

For International Orders:
We use secure gateways like PayPal and Stripe for all overseas transactions.
All payments are processed through encrypted and PCI-compliant channels.

🔷 5. Order Confirmation, Processing & Delivery

After placing an order, customers will receive an email/SMS confirmation.
We process and dispatch orders within 24–48 hours, excluding Sundays and public holidays.

Estimated delivery timelines:
Guwahati: Within 1–2 business days
Rest of Assam: 2–7 business days
Pan India: Up to 10 business days
International Orders: 7–15 business days, depending on customs clearance

Tracking details will be shared after dispatch.

🔷 6. Returns, Refunds & Exchange Policy

You can return eligible products within 15 days of delivery.
Products must be unused, unwashed, with original tags and packaging.
Custom-stitched, pre-ordered, or altered sarees are non-returnable.
Returns initiated beyond 15 days will not be accepted.
Refunds (if applicable) will be processed within 7–10 working days after we receive and inspect the returned item.
Return courier cost may be borne by the customer unless the error is on our part.

To initiate a return, contact us at mayurisilkpalace@gmail.com

🔷 7. Cancellation Policy

We currently do not offer post-order cancellations once an order has been successfully placed.
If you wish to correct your shipping address or contact info, email us within 2 hours of placing the order.

🔷 8. Use of Personal Information

We collect customer information (name, email, contact number, delivery address, payment method, etc.) for the purpose of:

Fulfilling and delivering your orders
Sending order and delivery updates
Providing customer support
Improving website experience
Informing you about new arrivals and offers (only with your consent)

Please review our Privacy Policy for full details on how we handle your data.

🔷 9. Third-Party Links & Services

Our website may contain links to third-party platforms (e.g., payment gateways, logistics partners, review portals, etc.).
We do not control or endorse these websites and are not responsible for their content or privacy practices.
Use of any third-party service is solely at your own risk.

🔷 10. Intellectual Property

All designs, photographs, product descriptions, content, and branding (including the logo and packaging) on mayurisilk.com are the exclusive intellectual property of Mayuri Silk.
Any unauthorized copying, reproduction, or reuse is strictly prohibited and legally actionable.

🔷 11. Limitation of Liability

Mayuri Silk is not liable for delays or damages due to:

Force majeure events (natural disasters, strikes, pandemics, etc.)
Third-party service failures (couriers, payment gateways)
Incorrect or incomplete address details provided by the customer

In all events, our liability shall be limited to the order value.

🔷 12. Dispute Resolution

All disputes shall be governed by and interpreted in accordance with the laws of India.
Jurisdiction for any legal disputes will lie solely with the courts in Guwahati, Assam.

🔷 13. Changes to Terms & Conditions

We may update these Terms & Conditions at any time. Any changes will be reflected on this page. Continued use of the site after any changes implies your agreement to the updated terms.